Terms & Conditions
Last updated November 06, 2023
Heritage Tile, LLC (dba “Heritage Tile”) represents a portfolio of tile brands and collections. These Terms and Conditions of Sale apply to all collections and companies that are part of the Heritage Tile group.
Heritage Tile offers design consultation services to assist you with your tile order, but we are not responsible for quantities ordered or installation. ALWAYS verify quantities with your contractor before ordering. Some tile formats must be ordered in full box quantity increments only. Your order may need to be adjusted accordingly.
Tile installation techniques should conform to standard industry methods as specified by The Tile Council of North America (https://www.tcnatile.com/). To achieve a historically authentic appearance when setting Subway Ceramics field tile, use a beating block to flatten the tile surface and even the edges. The material should be installed by pulling from all crates or boxes to ensure optimal blending of shade variation. Special care should be taken to seal crackle glazes prior to grouting to prevent staining. No adjustment can be made once the material has been installed.
All crackle glazes should be sealed with a high-quality impregnating sealer prior to grouting. A pre-grout application of an impregnating sealer is recommended on all glaze finishes when using highly-contrasting grout colors. Highly pigmented grouts may be seen on crackle glazes despite using a pre-grout application of sealer. ALWAYS test in a small, isolated area first. Moisture can cause discoloration of some glazes. To prevent this discoloration, the tile grout should be routinely sealed with an impregnating sealer. Refer to the sealer manufacturer’s warranty, and technical and product information for specific details on product installation, lifespan, and product applications (including any warnings) before use. Heritage Tile, LLC does not accept responsibility or liability for the installation, sealing, or refinishing of any product.
CARE & MAINTENANCE:
Glazed tile surfaces should be cleaned routinely with an appropriate, non-oil-based household or commercial tile cleaner. Routine cleaners should never contain acids or ammonia. Acids can damage the grout and glazed surface of the tile, and ammonia can discolor the grout. Never use abrasive materials that are capable of scratching the glazed tile surface. ALWAYS test in a small area PRIOR to the usage of any installation/tile/cleaning/maintenance product to determine whether the product you are about to apply serves its intended purpose.
A minimum 50% deposit is due upon placement of order but may require up to 100% payment depending on product type, order value, and lead time. The balance is due prior to shipment;
Standard methods of payment include the following:
- Sales quotations and invoices sent via email will include a “Pay Now” button for a convenient and secure credit card payment online.
- Payments via credit card will incur a 2.9% service fee.
- Payments via check are also an option. Please direct check payments to: Heritage Tile, 312 Investment Ct, Verona, WI 53593. To avoid unnecessary delays, please consider an expedited delivery service to track your payment.
Prices are subject to change. Quotation prices and shipping charges are valid for 30 days.
Special/custom orders (non-stock glazes, custom made-to-order mosaics, etc.) cannot be canceled once the order has been confirmed and/or the down payment remitted. Special orders or custom items cannot be returned.
Available shipping methods include FedEx or common carrier freight. We reserve the right to override a carrier specified on the PO when an alternative is deemed more appropriate. All shipping costs must be either prepaid or billed to the purchaser’s own shipping account. Normal delivery does not include Signature Required. Please contact us to request Signature Required delivery. Note that Heritage Tile is not liable for lost or stolen orders once FedEx or common carrier update the order to “delivered”. Purchaser is responsible for additional freight costs associated with shipments en route for:
- reconsignment fees for changing delivery address;
- re-delivery fees where failed delivery attempts occurred;
- additional expediting and/or special delivery requirements. Heritage Tile assumes no liability for direct, indirect, special or consequential damages, lost working time, or any expenses that relate directly or indirectly to variations in delivery dates and times or in the event of a delivery being delayed, postponed or incorrect.
Any change made in
- Delivery Address,
- Shipping Methodology or
- Additional Accessorial Requirements (such as Residential Delivery or Liftgate Access)
after an order has shipped requires a Reconsignment Request.
Reconsignment Requests are made with the Heritage Tile Letter of Authority and Reconsignment Fees are made directly to the Shipping Partner. The Heritage Tile Letter of Authority may be requested from your Heritage Tile Customer Success Representative or downloaded here. To avoid unnecessary Reconsignment Fees, please verify the shipping and delivery address information are accurate and up-to-date before confirming your order.
Each Heritage Tile order is carefully checked for accurate fulfillment and packed for a safe delivery. Upon delivery, immediately inspect your shipment against the Packing List on each shipping carton for quantity, color, and for any shipping damage. Contact Heritage Tile immediately to report fulfillment problems within 5 days following receipt of your order.
Any damage that is apparent upon delivery should be noted on the freight carrier delivery receipt. All claims for fulfillment discrepancies or materials damaged in shipment must be presented in writing to Heritage Tile within 5 days of delivery. No claims can be made once material has been installed.
Heritage Tile has a no return policy. All sales are final.
Where Heritage Tile is required to collect tax, a valid, properly completed exemption certificate must be provided by the Purchaser to request an exemption. It is the sole responsibility of the Purchaser to determine and remit these taxes or other charges where required.
All Heritage Tile Collections materials are warranted to the original consumer purchaser to be free from defects in material and workmanship for one (1) year from the date of installation. Installation constitutes acceptance of the product. Damage to product caused by inappropriate installation, accident, misuse, abuse, or improper maintenance is not covered by this warranty. Variations in shade and crazing are inherent characteristics thereof and are not defects. Product may vary from control sample as per industry practices. Variations in thickness will be allowed as per industry standards. No warranties are made against crazing, scratching or wear due to: improper installation-including improper alteration of the surface with sealers or grout, falling objects, abuse, misuse, exposure to extreme temperatures, using improper chemicals or compounds, non-foot traffic wear or other similar incidents. Heritage Tile, LLC hereby disclaims implied warranties including that of Merchantability and Fitness for a Particular Purpose and any liability for special, incidental, or consequential damages.
Installation constitutes acceptance of the product.
Last updated November 06, 2023
Thank you for choosing to be part of our community at Heritage Tile, LLC (“company“, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us at email@example.com.